Good question! Once we hand your package over to the carrier, we’ll send you an email with a shipping confirmation, your delivery number, and a link to track your order. You can also find the delivery number anytime in your account.

Ordered as a guest? No problem! Just check your order confirmation email for the tracking link, or you can track your order by entering your order id and email address on the Track order page.

Once your payment is all set, you’ll get an order confirmation email from us. If it’s not in your inbox, be sure to check your spam or junk folder — it might be hiding there! You can also log in to your account anytime to check your order status.

If you have any concerns, please contact our customer support team.

Don’t worry! If you haven’t seen your order confirmation email yet, check your spam or junk folder — it might have taken a detour.

Still no luck? Log in to your account to check your order status. And if it’s still hiding, our customer support team is here to help you track it down!

Changed your mind? No problem! You can return your items within 30 days of purchase. Here’s how:

1. Contact our customer support team to initiate the return process.
2. Pack the items securely in their original packaging.
3. Stick the return label on the package (we’ll send it your way).
4. Drop off the package at your nearest post office or schedule a pickup.

Please note: our return address is strictly for warehouse and returns processing. It is not a visitor or mailing address.

Absolutely! If you need a different size or received a damaged item, we’ve got you covered. For a different color or style, just reach out to our customer support team — they’re ready to help!

Here’s how to get in touch:

• Email us: support@cestvu.com (available 24/7)
• Call or WhatsApp us: +31 85 400 5555
  (operating hours: Monday – Sunday, 8:30 – 21:00 CET)

Our team’s here to make sure you get the perfect fit, so don’t hesitate to reach out!

Great question! Once we’ve received your returned items, we’ll process your refund within 5-7 business days. The money will go straight back to your original payment method, and we’ll send you a confirmation email as soon as it’s done.

Sit tight — it’s on its way!

Need to cancel? No problem! Just contact our customer support team as soon as you can. If your order hasn’t been processed yet, we’ll cancel it and give you a full refund. If it’s already on its way, don’t worry — you can simply follow our return process once it arrives.

Shipping costs depend on where it’s headed and the size of your package. Don’t worry — the exact cost will pop up at checkout, so you’ll know before you buy. Plus, we offer free shipping on orders over €99!

Nope! Returns are on us. You can send your items back for free within 30 days of purchase. Just use the return label we provided, and you’re good to go — no extra costs!