Wondering where your package is? Sometimes delays happen — whether it’s shipping holdups, customs checks for international orders, or even a little hiccup with the address details. The best place to start is by checking your tracking info to see where things are at.
Still need help? Our support team’s got you covered!
Good question! Shipping time depends on where you are and the shipping option you picked at checkout. Usually, standard shipping within the EU takes 3-7 business days, while international orders might take 10-20 business days. Need it sooner? We’ve got expedited options, too!
Heads up: Due to the current circumstances, deliveries might take a bit longer than usual. If you haven’t received a shipping confirmation 5 working days after your order, feel free to reach out — but we appreciate your patience in the meantime!
Shipping costs depend on where it’s headed and the size of your package. Don’t worry — the exact cost will pop up at checkout, so you’ll know before you buy. Plus, we offer free shipping on orders over €99!
As soon as your order ships, we’ll send you a confirmation email with your tracking number and a link to follow your package’s journey.
You can also find tracking info in your account under “Orders,” or just provide your Order ID and billing email into our Track Order page. Happy tracking!
Uh-oh! If your package made its way back to us, it’s usually due to an incorrect address or a few missed delivery attempts. Don’t worry — we can get it sent back out to you!
Just reach out to our customer support team to confirm your address, and we’ll handle the rest.
Oh no! If your package shows up looking less than perfect, take a few photos of the damage and get in touch with our customer support team right away. We’ll make it right — whether that means sending you a replacement or arranging a refund.
